Frequently Asked Questions

Our average response time in Tempe and nearby areas is under 60 minutes, often much faster. Response times may vary based on traffic conditions, weather, and current call volume. When you call, our dispatcher will give you an estimated arrival time.

Yes! We provide towing and roadside assistance services 24 hours a day, 7 days a week, 365 days a year. Breakdowns don't follow a schedule, so neither do we. Whether it's 3 AM or a holiday, we're here to help.

We tow virtually all types of vehicles including cars, trucks, SUVs, vans, motorcycles, RVs, and even electric vehicles. We have flatbed trucks, wheel-lift trucks, and heavy-duty wreckers to handle vehicles of all sizes and types.

Towing costs vary based on factors like distance, vehicle type, and time of day. We provide transparent, upfront pricing before any work begins – no hidden fees or surprises. Call us at 480-428-1921 for a quote specific to your situation.

Many auto insurance policies include roadside assistance or towing coverage. We recommend checking with your insurance provider. We can also provide documentation needed for reimbursement claims.

We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and debit cards. Payment is due upon completion of service.

Yes, we can tow your vehicle to your preferred destination – whether that's a specific repair shop, dealership, your home, or our own Thompsons Auto Repair & Towing facility. Just let us know where you need it to go.

We serve Tempe and all of Maricopa County, including Mesa, Chandler, Gilbert, Scottsdale, Phoenix, Glendale, and surrounding areas. We regularly assist customers on major highways including I-10, Loop 101, Loop 202, and US-60.

Safety first! If possible, move your vehicle to the shoulder or a safe location away from traffic. Turn on your hazard lights. Stay inside your vehicle if you're on a busy road, or stand well away from traffic. Our dispatcher can provide guidance based on your specific situation.

Absolutely! We offer a full range of roadside assistance services including jump starts, flat tire changes, fuel delivery, car lockout assistance, and winch-out/recovery services. Sometimes a tow isn't necessary – we can often get you back on the road quickly with one of these services.

Yes. Our operators are trained professionals who use proper equipment and techniques to safely load, secure, and transport your vehicle. We use soft straps, wheel chocks, and appropriate tie-down points to prevent any damage during transport.

Yes, we have experience towing electric vehicles including Teslas and other EV models. Electric vehicles require flatbed towing to protect the drivetrain, and our operators are trained in the proper procedures for EV transport.