Privacy Policy

Last Updated: February 6, 2026

Our Commitment to Your Privacy

At Tow Tempe, operating under Thompsons Auto Repair & Towing, we’ve been a trusted part of the Tempe, AZ, and broader Maricopa County community for 30 years. Our business is built on trust, prompt service, and clear communication. This commitment extends to how we handle your personal information. This Privacy Policy outlines what information we collect when you use our towing and roadside assistance services or visit our website, how we use it, and the steps we take to keep it secure. We believe in being transparent, ensuring you feel confident and informed when you choose us for your roadside needs.

Information We Collect

When you contact Tow Tempe for assistance, we gather specific details crucial for providing you with efficient and timely service. The information helps our team understand your situation and dispatch the right equipment quickly and effectively.

Information You Provide Directly:

• Contact Information: Your name and phone number, which allow our dispatchers and drivers to communicate directly with you about your service request and provide updates.
• Location Details: The precise location where you need service (e.g., specific address, cross streets, highway mile marker within Tempe or Maricopa County) and your desired drop-off destination for your vehicle. This is essential for our team to reach you quickly, typically within our average response time of under 60 minutes.
• Vehicle Information: Details such as your vehicle's make, model, year, color, and license plate number. This helps us accurately identify your vehicle and ensures we send the appropriate towing or roadside assistance equipment.
• Service Needs: Information about the specific issue you’re experiencing (e.g., flat tire, dead battery, lockout, accident recovery, mechanical breakdown) to prepare our team with the necessary tools and expertise.
• Payment Information: When you pay for our services, we collect necessary payment details, whether you choose to pay by cash, credit card, or debit card. All electronic payment information is processed securely.

Information Collected Through Our Website:

When you visit our website, we utilize standard, reputable analytics tools to gather basic, non-personally identifiable information. This includes data like the pages you browse, the duration of your visit, and the type of device you’re using. This helps us understand how our website is used and allows us to continuously improve its functionality and user experience for our customers.

How We Use Your Information

The information we collect is primarily used to provide and enhance the quality of our towing and roadside assistance services throughout Tempe and the surrounding areas.

• Service Dispatch and Delivery: To accurately dispatch our professional team to your exact location and ensure they arrive with the correct equipment for your vehicle and specific situation.
• Communication: To effectively communicate with you regarding your service request, provide real-time updates on our estimated arrival time, and confirm service completion.
• Billing and Payment Processing: To securely process payments for the services rendered, accommodating your preferred payment method of cash, credit, or debit card.
• Customer Support: To promptly respond to your inquiries, feedback, or any concerns you might have about our services.
• Service Improvement: To analyze common service requests and website usage patterns, which helps us refine our operational processes and better meet the evolving needs of our valued customers in Maricopa County.

Information Sharing

We want to make our stance unequivocally clear: Tow Tempe does not sell your personal information to third parties for marketing or any other commercial purposes. Your trust in us is paramount, and we are committed to protecting it.

However, there are limited, specific circumstances where we may need to share certain information:

• Payment Processors: We share necessary payment information with secure, reputable third-party payment processing services solely to complete your transactions.
• Insurance Companies: If you request that we directly bill your insurance provider, we will share the relevant service details, vehicle information, and incident specifics required for claims processing.
• Legal Requirements: We may disclose your information if legally compelled to do so, such as in response to a subpoena, court order, or other valid legal process. This also applies if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or the public.
• Emergency Services: In situations where your safety or the safety of others is at risk, we may share your location or other pertinent details with emergency services (e.g., police, fire department, ambulance).

Data Security

Safeguarding your personal information is a top priority for Tow Tempe. We implement reasonable physical, electronic, and administrative safeguards designed to protect the information we collect, whether it’s stored digitally or in physical records. This includes secure data storage practices and strict internal protocols for handling sensitive customer data. While no system, especially over the internet, can guarantee 100% security, we are dedicated to using commercially acceptable methods to protect your data and regularly review our security measures to minimize risks.

Cookies and Website Analytics

Our website utilizes “cookies,” which are small text files placed on your device by your web browser. These cookies help us analyze website traffic and understand general user behavior. They allow us to see which pages are most frequently visited, how long visitors spend on our site, and how they navigate through it. This information is anonymous and helps us continuously improve the overall website experience for all our users. You typically have the option to configure your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please be aware that if you disable or refuse cookies, some parts of this website may become inaccessible or may not function as intended.

Your Rights

You have the right to understand what personal information we hold about you. If you wish to inquire about the personal information we have collected, request corrections to any inaccuracies, or ask for your data to be deleted from our records, please contact us directly using the information provided below. We are committed to responding to your request promptly and in full accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or for other operational or regulatory reasons. When we make updates, we will post the new policy on this page, and the “Last Updated” date at the bottom will indicate when those changes took effect. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to reach out to us directly. We are always here to help and ensure your peace of mind.

Tow Tempe (Thompsons Auto Repair & Towing)
Phone: 480-428-1921

Last Updated: January 29, 2024